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Clause 1 Circumstances in which Returns and/or Exchanges are allowed
1.1 We permit returns and/or exchanges in the following instances:
1.1.1 The incorrect product has been delivered to you.
1.1.2 The product delivered to you is damaged or defective.
1.1.3 The product has the incorrect size or specifications.
Clause 2 When a Return and/or Exchange needs to be initiated
2.1 Returns and/or exchanges need to be initiated within seven days of delivery of the product having been delivered to you.
Clause 3 The choices you have upon Returning the Product
3.1 When a product is returned to us you can:
3.1.1 Have your account credited.
3.1.2 Have the product replaced/exchanged. Receive an E-Voucher
Clause 4 How a Return and/or Exchange is initiated
4.1 All returns and/or exchanges shall be initiated by completing the form at on or website setting out:
4.1.1 the reason for the return.
4.1.2 whether you would like the account credited or replaced/exchanged or Voucher issued.
4.1.3 whether you would like the product collected from you or delivered to us.
4.1.4 if you would like the product to be collected, the address from where the product needs to be collected from.
Clause 5 Condition of the Product Returned
5.1 In returning the product to us, the following shall apply. The product needs to be:
5.1.1 Undamaged.
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5.1.2 Unused.
5.1.3 In the original packaging.
5.1.4 Packaged and wrapped correctly and safely by you.
Clause 6 Manner of Return
6.1 Depending on your preference we may either collect the product from you, or you may return the product to our offices at the following address: To be Advised – Subject To your Location.
Clause 7 What will happen once a Product is returned
7.1 Once returned, and subject to a product inspection, your account with us will be credited, replaced or Voucher issued, as per your preference.
Clause 8 Product Inspection
8.1 Once returned, and prior to accepting such return, we will be permitted to inspect the product. (Subject to Supply Chain Agreement)
8.2 Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
Clause 9 Excluded Products
9.1 The following product(s) shall be excluded entirely from the above returned policy:
9.1.1 Gift cards, On-Sale Items, Some health and personal care items including but not limited to: swimwear and underwear, Flammable goods or Hazardous goods (Subject for final Approval)
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